Frequently asked questions about web design, SEO, and website management

Rowan, the person who plans, builds and ranks your site. There's no account manager passing messages to a delivery team. The person on your first call is the same person doing the work every month after.

Mostly email, phone and video calls, whichever suits you. You'll always hear back from the person doing the work, not a support inbox.

Probably. The industries we feature are the ones we know best, not a closed list. If you're an established business that already makes money and wants a website that brings in work, it's worth a conversation.

Yes, and it's usually easier than people expect. Your domain, hosting, content and Google profile can be moved across with no downtime on your site. We'll look at what you've got first and tell you honestly whether switching is worth it.

No. Every site is designed around your business and what you need visitors to do next, not a pre-made theme with your logo dropped in.

Yes. Sites are set up so you can change text, photos and simple pages without calling anyone. If you'd rather not touch it at all, that's what the monthly package is for.

We write them. Every page is written from keyword research and in your brand's tone of voice. You review everything before it goes live, and you know your business better than anyone, so your input shapes the final copy.

Yes. We build around your current logo, colours and photos. If your branding feels as dated as your website, mention it on the first call.

It depends on what the site needs to do. We'll recommend a platform during scoping and explain why, based on speed, how easy it is for you to edit, and what it allows for search down the track.

SEO is the work that helps your website show up when people search Google for what you do. It covers how the site's built, what's written on it, and how much other websites trust it. Here's what's included in our SEO.

No. Ads put you at the top of Google for as long as you're paying. SEO earns you a spot in the regular results, which keeps bringing in enquiries without paying per click. Plenty of businesses use both.

It's usually one of a few things: the site isn't built so Google can read it properly, the pages don't match what people actually search for, or competitors simply have more trust signals. A quick review will tell you which. Send us your site and we'll show you what we'd fix first.

Often, yes. Most people who get referred to you still Google your name before they call. If what they find is dated or hard to locate, some of those referrals never pick up the phone.

It's the listing with your reviews, hours and location that appears on Google Maps and beside search results. For a lot of local businesses it brings in more enquiries than the website. Learn how we look after it.

It's yours, set up in your name and ready to go. You can run it yourself, or hand it over to our monthly SEO package, which includes updates, fixes and hosting alongside the SEO work.

Yes. We'll start by reviewing what's there so you know what's working and what isn't before anything changes. If the site's holding you back, we'll tell you, but most sites can be improved as they are.

Hosting is included in the monthly SEO package. For build-only projects, we'll set hosting up in your name at launch and explain the ongoing cost in your quote.

If you're on the monthly package, fixes are part of it. If you're not, get in touch and we'll quote the fix before doing anything.

Nothing's held hostage. Your domain, content, analytics and Search Console are already in your name, so you just carry on with everything we've built. No exit fees, no lock-in.

Because a site that actually brings in work needs research, proper copy and a careful launch. Below that, something important gets left out, and we'd rather not build a site we know won't perform.

No. Website builds are paid upfront, and the SEO package is billed monthly. Keeping it simple means no finance charges and no monthly fees quietly tied to your build.

No setup fees, and your build quote is fixed. The only extras are third-party costs you'd pay regardless, like your domain name, and those are listed in your quote up front.

Book a free consultation. It's a short call about your business, what your current site is and isn't doing, and what you want it to do. No pressure, no obligation.

No. Knowing what's not working is enough. Working out what you actually need is what the first call is for.

You get a fixed quote and a clear list of the first things we'd fix. If it's not a good fit, we'll tell you that too.

It depends on current bookings. You'll get a real start date in your quote rather than a vague "soon".