Troov Marketing's Privacy Policy

Last updated: 11 May 2026

Troov Marketing ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website (www.troov-marketing.com), engage our services, or otherwise interact with us.

By using our website or services, you consent to the practices described in this policy.

1. Who we are

Troov Marketing is a digital marketing and web design business based in Melbourne, Australia. We provide website design, search engine optimisation (SEO), social media management, Google Business Profile management, and related digital marketing services to small and medium businesses.

If you have any questions about this Privacy Policy or how your personal information is handled, you can contact us at:

Email: contact@troov-marketing.com Address: Melbourne, Victoria, Australia

2. What personal information we collect

We may collect the following types of personal information:

Information you provide directly to us:

• Name, email address, phone number, and business details when you submit enquiry forms, book a consultation, or contact us
• Billing and payment information when you become a client
• Content and information you share with us as part of our services (e.g. photos, copy, brand assets)
• Communications between you and us via email, phone, or messaging platforms

Information collected automatically when you visit our website:

• IP address, browser type, device type, and operating system
• Pages visited, time spent on pages, referring URLs, and clickstream data
• Cookies and similar tracking technologies (see Section 7)

Information from third-party sources:

• Analytics data from tools such as Google Analytics
• Information from social media platforms when you interact with our pages or ads
• Information from referral partners or publicly available business directories

3. How we use your personal information

We use personal information for the following purposes:

• Responding to enquiries and providing the services you've requested
• Delivering and managing our website design, SEO, and marketing services
• Sending quotes, invoices, and service-related communications
• Improving our website, services, and customer experience
• Sending occasional marketing communications (only with your consent, and you can unsubscribe at any time)
• Complying with our legal, regulatory, and tax obligations
• Protecting our business, our clients, and our website from fraud and misuse

We will not use your personal information for any purpose unrelated to those listed above without your consent.

4. How we share your personal information

We do not sell your personal information. We may share your information with:

Service providers and contractors who help us deliver our services, including:

• Website hosting providers
• Email and CRM platforms
• Analytics and advertising platforms (e.g. Google, Meta)
• Payment processors
• Accounting and bookkeeping providers

These third parties are only permitted to use your personal information to perform services on our behalf, and are required to protect it.

Legal and regulatory authorities where required by law, court order, or to protect our legal rights.

Business transfers in the event that Troov Marketing is sold, merged, or restructured, in which case personal information may be transferred as part of that transaction.

5. International data transfers

Some of the third-party tools we use (such as Google, Meta, and email platforms) are based overseas, primarily in the United States and Europe. When we share information with these providers, your data may be transferred and stored outside Australia. We take reasonable steps to ensure these providers handle your information in line with privacy standards comparable to Australian law.

6. How we store and protect your information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. These include:

• Using secure, password-protected systems for client data
• Encrypting data where appropriate
• Limiting access to personal information to authorised personnel only
• Regularly reviewing our security practices

While we take reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of information transmitted to or from our website.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

7. Cookies and tracking technologies

Our website uses cookies and similar technologies to improve your browsing experience, analyse website traffic, and personalise content. Cookies are small text files stored on your device.

We use:

• Essential cookies required for the website to function
• Analytics cookies (e.g. Google Analytics) to understand how visitors use our website
• Marketing cookies (e.g. Google Ads, Meta Pixel) to measure ad performance and retarget visitors

You can control or disable cookies through your browser settings. Disabling cookies may affect some website functionality.

8. Your rights

Under Australian privacy law, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or out-of-date information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of marketing communications at any time
• Lodge a complaint about how we've handled your information

To exercise any of these rights, email us at contact@troov-marketing.com. We'll respond within a reasonable timeframe, usually within 30 days.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Third-party websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before sharing any personal information.

10. Children's privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected information from a child, please contact us and we will delete it.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The most current version will always be available on this page, with the "Last updated" date at the top.

We encourage you to review this policy periodically.

12. Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Troov Marketing Email: contact@troov-marketing.com Website: www.troov-marketing.com Location: Melbourne, Victoria, Australia